Kiepe Electric SpA provides a wide range of industrial and process components and equipment, including heat exchangers, pumps, valves, and various spare parts. Our solutions are designed to support energy efficiency, safety, and sustainability across industries like food, pharmaceutical, and chemical processing.
Please visit our website for a complete range, and explore our webshop product page to view Items available for purchase online.

Yes, for some product groups, we offer discounts for bulk purchases. Please contact our sales team to get a quote.

Yes. If the product is listed on the company website but not in this webshop, you can:

• Visit the product page on the main website and use the contact form provided there
• Or send an email to customerservice@kiepeelectric.com with the product details and your contact information.

Our team will get back to you with availability and pricing.

If you're looking for a specific datasheet and can't find it on our webshop, please contact our customer service via online form or email: customerservice@kiepeelectric.com

You can place an order directly through our online shop. Simply add the desired items to your cart, and proceed with checkout. You will need to create an account or log in to complete the purchase.

To create an account on the Kiepe Electric S.p.A. webshop:

• Click on “Register” or “Create an account” in My Account window
• Fill in your company details, including VAT number and contact information.
• Submit the form and wait for confirmation from our team.

Once your account is set up, you’ll be able to view prices and place orders.

Yes, but only under certain conditions. If your order has not yet been processed or shipped, you may be able to cancel or request changes. We recommend contacting customer service as soon as possible with your order number and the details of your request.

Once the order is in preparation or has been dispatched, modifications or cancellations may no longer be possible. In such cases, our team will advise you on the best course of action based on the product type and shipping status.

We accept various payment methods including Master/ Visa/ Maestro credit/debit cards, PayPal, and bank transfers. For more details, please visit our payment information page.

Some products in our webshop do not display prices due to frequent price fluctuations, custom configurations, or other commercial considerations. These items are marked with a“Request for price”label.

To receive pricing information, you can:

• Add the product to your shopping cart and submit a quotation request directly from the webshop.
• Or, contact our sales team for a personalized quote.

This approach ensures that you receive the most accurate and up-to-date pricing tailored to your specific needs.

Yes. Once your order is shipped, you will receive a tracking number via email. You can use this number monitor the delivery status.

If you haven’t received a tracking number or need an update, feel free to contact us. Please include your order number when reaching out so we can assist you quickly.

Delivery times may vary depending on product availability, shipping method, and destination. If the product is in stock, standard processing and shipping typically begin immediately. You will receive an estimated delivery date in your order confirmation email once the order is processed.

The products with fast changing availability have "On request" delivery time indicated. To provide an accurate delivery time for these products, please contact us or submit a request though the order form, and we will get back to you with details.

Yes, Kiepe Electric offers international shipping for some product groups. While specific delivery terms may vary depending on the destination and product type, the company collaborates with global freight and logistics partners to ensure reliable delivery across borders.

If you're placing an order from outside Italy or the EU, we recommend contacting customer service in advance to confirm shipping options, estimated delivery times, and any applicable customs requirements.

You can contact our webshop customer service team via email at webshop@kiepeelectric.com or by phone at +3902 927281. Our support hours are Monday to Friday, 8:30 AM to 5:30 PM.

Feel free to use our contact form too

Return eligibility depends on whether you are a business or a private consumer. Please refer to our Return and Refund Policy for full details on conditions and procedures.

If you’ve forgotten your password, go to the webshop login page and click on “Recover password?”. You’ll be prompted to enter your registered email address. Follow the instructions in the email you receive to reset your password securely.

If you don’t receive the reset email or need further assistance, please contact customerservice@kiepeelectric.com.