Terms of service

1. OBJECT

These General Terms and Conditions of Sale govern the purchase of products through the website www.shop.kiepe-electric.com by consumers and other users.

2. DEFINITIONS

Seller: Kiepe Electric SpA, also referred to as “KIEPE” or “KIEPE Electric”, with registered and operational headquarters at Via Delle Gerole 17, 20867 Caponago (MB), Italy.
Buyer/Customer: any natural or legal person making a purchase on the webshop.
Order: the document containing the purchase request for products, including quantity, price, and delivery terms.
Webshop: the present website www.shop.kiepe-electric.com

3. ACCEPTANCE OF GENERAL TERMS AND CONDITIONS OF SALE AND WEBSITE USE

  • By placing an order on the webshop, the Customer fully accepts these General Terms and Conditions of Sale.
  • You must be at least 18 years old to use our website or be a registered business entity or an authorized representative to use our website.
  • You agree to use our website only for lawful purposes and in a manner that does not infringe upon the rights of others.

4. INFORMATION PROVIDED BY THE CUSTOMER

The Customer is responsible for the accuracy of the information provided for the purchase, including:

  • Name and surname / Company name
  • Shipping and billing address
  • Tax code / VAT number
  • Email address and phone number
  • SDI code or PEC email address

4.1 Customer's Responsibility for Product Information

  • The Customer must carefully verify all product information before purchasing, including descriptions, dimensions, materials, and technical specifications indicated on the webshop.
  • The Seller will not be responsible for incorrect choices made by the Customer based on an inaccurate evaluation of the product's characteristics.
  • In case of doubts about the product specifications, the Customer is invited to contact customer service before completing the order at the email address customerservice@kiepeelectric.com

5. CONTRACT CONCLUSION

5.1 Orders are placed via the website by selecting products and proceeding to checkout.
5.2 Orders duly accepted by Kiepe Electric S.p.A. cannot be modified or canceled by the Customer without written consent from Kiepe Electric S.p.A. In such cases, the Seller reserves the right to impose a fee for modifying or canceling said Order.
5.3 Acceptance by the Buyer of the offer or order confirmation by Kiepe Electric S.p.A., in any form, implies the application of these General Terms and Conditions of Sale.
5.4 The Seller cannot be held responsible for any damages resulting from the unavailability of the ordered product.

6. PRICES

6.1 Product prices refer to the price list in force at the time of checkout on the Webshop by the Buyer or at the time of the order confirmation issued by Kiepe Electric S.p.A.
6.2 If the Product is not included in the price list or the price list is unavailable, prices will be those indicated in the offer and confirmed in writing by Kiepe Electric S.p.A. at the time of order acceptance. 6.3 Unless otherwise agreed in writing, the mentioned prices exclude VAT and discounts. These prices do not include packaging, shipping, and transport costs from Kiepe Electric S.p.A. to the Customer's premises. Such costs must be borne separately by the Customer.
6.4 Kiepe Electric S.p.A. reserves the right to modify the current price list at any time, upon written notice to the Buyer, in the event of increases in raw material costs, labor, or any other factor that significantly raises production costs. These changes will apply to all received and/or confirmed orders, offers, and purchase orders from the Buyer.

7. PAYMENTS

7.1 Payment must be made in full at the time of order placement and must be made to the Seller's domicile. Accepted payment methods are:

  • Bank transfer in advance
  • Credit/debit cards
  • PayPal
  • Other electronic methods, if available

7.2 Unless otherwise agreed in writing, Kiepe Electric S.p.A. may, at its discretion, issue invoices upon order acceptance or product delivery.
7.3 Unless otherwise agreed, payments will be made in Euros. Prices expressed in a currency other than the Euro may be subject to changes based on exchange rate fluctuations.
7.4 Any delay or irregularity in payments grants Kiepe Electric S.p.A. the right to:
a) Suspend product delivery and terminate any signed sales agreement. This situation does not entitle the Customer to claim damages.
b) Suspend ongoing supplies, even if unrelated to the specific payment in question;
c) Modify payment and discount terms for future supplies, including requiring advance payment or additional guarantees;
d) Request, from the due date of the payment and without formal notice, default interest on the outstanding amount, at the rate established by applicable laws for commercial transactions (notably Legislative Decree 231/2002 and subsequent amendments), without prejudice to Kiepe Electric S.p.A.'s right to claim further damages.
7.5 In such cases, all amounts owed to Kiepe Electric S.p.A. will become immediately due. The Buyer will be required to make full payment for the products even if disputes or claims arise, which will be settled only after payment has been made. The Buyer waives in advance the right to offset any credits they may have against Kiepe Electric S.p.A.

8. TAXES

8.1 All taxes, duties, or other similar charges applied to the Seller or that the Seller is required to collect in relation to the sale, supply, delivery, or use of the Products will be listed separately on the invoice, and the Customer will be responsible for their payment.
8.2 If the Customer is exempt from such taxes, they must present the respective exemption certificate to the Seller, explaining (at the Seller's discretion) the reasons for the exemption in detail.

9. DELIVERY TERMS AND TRANSPORTATION

9.1 Delivery will occur within the timeframe indicated in the Order Confirmation.
9.2 Delivery times, calculated in working days, are indicative and not essential deadlines under Article 1457 of the Italian Civil Code and, in any case, do not include transport times.
9.3 Kiepe Electric S.p.A. will not be held responsible for delays or non-delivery due to circumstances beyond its control, including but not limited to:
i) Inaccurate or delayed transmission of technical data by the Customer required for shipping;
ii) Difficulties in obtaining raw materials;
iii) Production or order planning issues;
iv) Strikes, power outages, natural disasters, government-imposed measures, transport difficulties, force majeure, riots, terrorist attacks, and other force majeure events;
v) Refusal of any government authority to grant required import/export licenses or other necessary authorizations;
vi) Delays by the shipping company.
9.4 Unless otherwise agreed in writing, transport will always be at the Customer's expense and risk. If Kiepe Electric S.p.A. is requested to arrange transport, it will choose the most appropriate means of transport unless specific instructions are provided by the Customer.

10. NON-CONFORMITIES

10.1 Any discrepancy between the Products delivered to the Customer and the type and quantity indicated in the Order must be reported in writing to Kiepe Electric S.p.A. within five days from the delivery date. If the report is not communicated within the period, the delivered Products shall be deemed to conform to those ordered by the Customer.

11. TECHNICAL STANDARDS AND LIABILITY

11.1 The weights, dimensions, prices, performance, colors, and other data relating to the supplied products, as indicated in catalogs, price lists, circulars, or other illustrative documents prepared by Kiepe Electric S.p.A., as well as the characteristics of the samples, are purely indicative and not binding, except in cases where they are expressly stated as such in the sales offer or order confirmation.
11.2 Kiepe Electric S.p.A. reserves the right to modify the construction details of its products at any time to improve their performance, with prior communication to the Buyer in case of substantial changes (e.g., modifications affecting installation methods, product interchangeability characteristics, etc.).
11.3 The products of Kiepe Electric S.p.A. comply with the legislation and technical standards in force in Italy; consequently, the Buyer assumes responsibility for verifying any discrepancies between Italian regulations and those of the destination country of the products, holding Kiepe Electric S.p.A. harmless.
11.4 Kiepe Electric S.p.A. guarantees the performance of the products exclusively in relation to uses, destinations, applications, tolerances, etc., expressly indicated by the company.

12. WARRANTY – CLAIMS

12.1 Unless otherwise agreed in writing between the parties, Kiepe Electric S.p.A. guarantees that the Products are free from defects (excluding those parts of the Products not manufactured by Kiepe Electric S.p.A.) for a period of one year from the date of delivery to the Customer.
12.2 The warranty shall not apply to Products whose defects are due to:
a) damage caused during transport;
b) tampering, negligent or improper use;
c) failure to follow Kiepe Electric S.p.A.'s instructions regarding operation, maintenance, and storage; d) repairs or modifications carried out by the Customer or third parties without prior written authorization from Kiepe Electric S.p.A.
12.3 Provided that the Customer’s claim is covered by the warranty and notified within the terms of this article, Kiepe Electric S.p.A. will, at its discretion, replace or repair any Product or part thereof found to be defective.
12.4 Claims must be submitted in writing to Kiepe Electric S.p.A., detailing the defects or non-conformities found within 8 days of Product delivery for apparent defects or within 8 days of discovery for hidden or non-detectable defects.
12.5 If possible, the Products subject to complaint must be promptly sent to Kiepe Electric S.p.A.'s headquarters or any other location designated by the company, at the Customer’s expense unless otherwise agreed, to allow for the necessary inspections. The Buyer forfeits the right to warranty if they do not allow reasonable inspections by Kiepe Electric S.p.A. or fail to return defective products within 10 days of request.
12.6 Upon a valid claim, Kiepe Electric S.p.A. may, at its discretion:
a) repair the defective products;
b) supply, free of charge at the Buyer’s premises (DAP Incoterms 2010), products of the same type and quantity as the defective ones;
c) issue a credit note to the Buyer for an amount equal to the invoiced value of the returned products.
12.7 The warranty does not cover damages and/or defects in Products resulting from anomalies caused by, or related to, parts assembled/added directly by the Customer or end consumer. If a defective Product or component is replaced under this warranty, ownership of the replaced Product or component will revert from the Customer to KIEPE Electric S.p.A.
12.8 If the detected defects are not attributable to Kiepe Electric S.p.A., repair and replacement costs will be charged to the Buyer. 
12.9 In any case, the Customer may not enforce warranty rights against Kiepe Electric S.p.A. if the Product price has not been paid under the agreed terms, even if the payment concerns different Products than those for which the Customer is claiming the warranty.
12.10 Kiepe Electric S.p.A. does not guarantee the conformity of the Products with the regulations of countries outside the European Union. No other warranties, express or implied, such as fitness for a particular purpose, are provided.
12.11 Kiepe Electric S.p.A. shall not be liable for any damages arising from or connected to Product defects. In any case, the company shall not be responsible for indirect or consequential damages, including, but not limited to, losses due to Customer downtime or lost profits.
12.12 The warranty in this article replaces and supersedes statutory warranties for defects and conformity and excludes any other liability of Kiepe Electric S.p.A. for the supplied products.
12.13 If the Customer does not purchase the Products as an end user, they expressly acknowledge that the Seller’s warranty is limited as described above, with any broader warranties under applicable consumer protection laws falling exclusively on the Customer.
12.14 The Customer waives any right of recourse or similar action against the Seller concerning broader warranties under applicable laws and commits to including a clause in resale contracts waiving any action against the Seller.

13. DAMAGES COMPENSATION

13.1 The liability of Kiepe Electric S.p.A., whether arising from contract execution, warranty, tort, or strict liability, shall not exceed the value of the product to which the liability relates.
13.2 Kiepe Electric S.p.A. shall not be liable for lost profits, loss of use, production downtime, or claims by the Buyer or third parties for indirect or consequential damages.

14. CHANGES TO GENERAL CONDITIONS

The Seller reserves the right to modify these General Conditions of Sale at any time. Changes will take effect upon publication on the website and will apply to subsequent orders.

15. INTELLECTUAL PROPERTY

All webshop content, including texts, images, logos, and software, is the exclusive property of the Seller or its licensors and may not be reproduced, distributed, or used without authorization.

16. CUSTOMER OBLIGATIONS

The Customer agrees to use the webshop lawfully, avoiding fraud, false statements, or activities that may compromise site functionality.

17. DATA PROCESSING

Customer data will be processed in compliance with privacy regulations (EU Regulation 2016/679 - GDPR). More information are available in our Privacy Policy.

18. APPLICABLE LAW AND JURISDICTION

18.1 Kiepe Electric S.p.A. is legally domiciled at its headquarters.
18.2 These General Conditions and related supply contracts shall be governed by Italian law. Any dispute related to or connected with contracts under these Conditions shall be subject exclusively to the Court of Monza.
18.3 Notwithstanding the above, Kiepe Electric S.p.A. reserves the right to take legal action at the Buyer's jurisdiction.