Shipping policy

Welcome to our shipping policy section. KIEPE Electric SpA is committed to ensuring fast, secure, and transparent deliveries for all orders placed through our webshop https://shop.kiepe-electric.com.

1. Order Processing

  • Orders are processed within 1–2 business days. 
  • Orders placed after 15:00 CET are processed the next business day. 
  • No processing occurs on weekends or public holidays. 

      2. Shipping Zones & Rates

      We ship to Italy, San Marino, Vatican City, and major European countries. For destinations not listed, we invite you to contact us via the contact form.

      Note: Deliveries to Italian islands may require longer transit times and additional charges, billed separately (for example, for the delivery of eco-friendly detergents and degreasers, an extra €5 may apply).

      3. Shipping Methods

      • Orders are shipped via trusted logistics partners.
      • You will receive a confirmation email once your order is processed.
      • Estimated delivery times are shown at checkout and in your confirmation email.

      4. Customs & Duties

      • EU orders VAT exempt
      • Extra-EU orders are VAT exempt
      • Customs clearance may affect delivery times.
      • All invoices are issued by KIEPE Electric SpA, in compliance with applicable Italian legislation.

      5. Additional Charges

      All extra shipping charges that are pending must be paid in full before shipment.

      6. Contact

      For questions about shipping, delivery times, or special arrangements, please contact us at: 
      webshop@kiepeelectric.com 
      +39 039 695 99 11

      For further details, you can also consult the Shipping and Delivery section of our FAQ.